I can’t track my order on courier tracking page. What I need to do?

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping

Please contact us at Myalishop.com@gmail.com with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

 

What are the shipping fees/rates?

We offer free delivery Nationwide for all the products.

When will I receive my order?

 

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email or call.
After your order is verified, you can expect to receive your order within the following time frame:

Within 2 to 3 working days for orders in stock

I ordered multiple items, but I only receive ONE (1), where are my other items?

If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything.

 

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our customer service once the item is “Shipped” to schedule according to your preference.

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

 

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

 

Can I pick up my order at “MyAliShop” office?

“MyAliShop” provide you with a self-service delivery location to pick up your orders.

For self collection Contact here ==> 03331471684

Returns & Refunds

How do I return an item?

Easy steps for Returns request!

If you meet all requirements and wish to proceed, return can be initiated via the Online Returns Form recommended for a faster processing.
Note: Contact our Customer Service if you are unable to access the Online Returns Form. We are happy to help you with your return.

NOTE:

– In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.

– In the event that you have received damaged products, please contact Myalishop.com within 48 hours to expedite the claim process

How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner.

Where to return?

Kindly have your returns shipped to our Returns Mailing Address:

How soon will I receive my refund?

Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.
We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

Orders & Payment

Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send email and SMS notifications to keep you updated frequently on your order status.

I am unable to add my selected item to my cart, why is this happening?

Your selected item might have a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else already did and the product is now out of stock. Kindly refresh the page after

for the stock to be updated and you may try again.

How can I cancel my order?

Cancelling an order is fast and easy with our online cancellation form.
Important Note: Online cancellation can only be used within 1 hour after order is created and item you want to cancel is not shipped yet. If you want to cancel the order after 1 hour, please contact Customer Service to request for cancellation

Leave a Reply

Your email address will not be published. Required fields are marked *